Quick answers to practical questions.
Service
This page answers brand and service questions. Questions about CBD itself, from percentages to safety, each have their own page in the knowledge base.
Brand and service
Where can I buy Renova products?
Through selected web shops in the Netherlands, Belgium and internationally. On the retailers page you can filter by region, and most product pages have a direct link to the product at the retailer.
What does a Renova product cost?
The retailer sets the price; you'll see it on the web shop's product page. Renova doesn't show prices itself as long as there is no shop of our own.
Who do I contact about my order, delivery or a return?
The web shop you ordered from: it handles payment, shipping and returns under its own terms. Questions about the product itself, its quality or a batch go to Renova.
Where is the batch number?
On the packaging of every product. With that number, you'll find the matching quality report in the batch finder.
Where can I find the quality report for my product?
In the batch finder on the lab reports page: search by product, batch number or date.
How do I know a report belongs to my product?
The batch number on the pack must match the batch number in the report. If they don't match, please get in touch.
Is CBD safe?
CBD is a food supplement, not a medicine, and what is known about its safety has limits. The safety page describes honestly what the authorities do and don't say about it and who should take extra care.
Can I use CBD alongside medication?
Talk to your doctor or pharmacist first: CBD can affect how some medicines are broken down. The safety page explains when to consult a doctor or pharmacist.
Do the products contain gluten, lactose or other allergens?
The formulations contain no gluten or lactose. If you have a gluten allergy, you'll also want to know whether products with gluten are made at the production site; that needs a statement from the producer, which we are requesting. The massage oil contains almond oil and is therefore not suitable if you have a nut allergy. The full ingredient list for each product is in its specification table.
Is CBD covered by my health insurance?
Not in the Netherlands. CBD products are food supplements, not medicines, and supplements are not reimbursed there. If that changes, we will update this answer.
How long does a product keep and how should I store it?
The best-before date is on the packaging of every product. Follow the label; the general advice is to store it cool, dry and dark, out of the reach of children.
How do I get in touch?
Call +31 493 782783, email info@getrenova.com (or info@getrenova.nl in Dutch), or use the form on the contact page. On weekdays we are available between 10:00 and 18:00 Dutch time.
How do I report a quality question or complaint?
Through the contact page, with the batch number and the product to hand; that way Renova can pull up the batch details straight away.
How do I become a reseller?
The reseller page has a sign-up form where you fill in your company details and interests. The same page describes the five steps from sign-up to first delivery.
Go straight there
The pages these answers refer to: the retailers with a region filter, the batch finder with every quality report, the safety page, the reseller page and the contact form.
Looking for knowledge about CBD itself?
Questions like "how is it different from THC", "how do I read percentages" and "is CBD safe" each have their own detailed page. Start with the CBD overview; from there you can click through to every topic. That way each answer stays where it belongs.
Didn't find your answer?
Ask your question through the contact form, with the batch number to hand if it is about a specific product.